Calling people back

Short answer

Returning calls means remembering, choosing a moment and facing a conversation you cannot plan fully, so it is easy to delay. NIMH lists forgetting important things and trouble following through among inattention examples. Phone avoidance is very common in general. A daily call window, short scripts and texting to schedule a time are general strategies, not treatment.

Start the free screener

The red badge on your phone says there are eleven voicemails. One is from the dentist, one from a relative, one might be about a bill. You meant to listen to them, and you meant to call back. Each day the pile gets a little heavier, and the longer it waits, the more awkward each call feels.

Phone calls ask for something different from email or text. You cannot reply at your own pace, you do not know how long the call will take, and you have to pick a moment when the other person is free. That makes them easy to postpone, again and again.

Why calls slide

Plenty of people dislike phone calls for reasons that have nothing to do with attention. Some find them socially draining, some are anxious about them, and some simply grew up texting. A full voicemail box on its own tells you very little.

Clearing the backlog once (general strategies, not treatment)

If messages have piled up, a single catch-up session is easier than trying to chip away at them. These ideas are everyday habits and are not treatment.

  1. Block twenty minutes. Listen to every voicemail and write one line for each: who, what they need, how urgent.
  2. Delete anything that no longer matters, such as old reminders or sales calls.
  3. Sort the rest into "call," "text instead" and "email instead." Many people are happy with a written reply.
  4. Make the two most urgent calls right then, while the list is in front of you.
  5. Schedule the rest into your next call window.

Keeping it from building up again

A daily call window

Pick a short, fixed time when offices are open, such as right after lunch, and make or return calls only then. A recurring calendar reminder labeled "calls" turns a vague intention into a slot.

Write a two-line script

Before dialing, jot down what you need from the call. "Hi, this is Sam returning your call about the appointment on the 14th. I would like to move it to the following week." Having the opening ready makes starting much easier.

Text to set up the call

With friends and family, a quick message such as "Saw your call, can I ring you Thursday evening?" lowers the pressure and puts a time in both calendars.

Use transcription

Many phones can transcribe voicemails into text. Reading a message is faster than listening to it, and it is easier to scan the list for urgent ones.

Capture before you hang up

Keep a note open during calls for any dates or tasks that come up, and copy them into your calendar or to-do list right after.

When calls are tied to work

If phone follow-up is part of your job, a shared call log or customer system can carry the memory for you. Some workplaces can adjust how messages reach you, for example by routing voicemails to email. Raising that as a practical workflow question is often all it takes.

Something to think over

If avoidance has real costs

If unreturned calls have led to missed medical appointments, unpaid bills or strained relationships, and the pattern spreads across many tasks over many years, a healthcare provider can help you think it through. If the main feeling is dread or fear around calls, mention that as well, since anxiety and attention can both lead to avoidance.

The 6-question Adult Self-Report Scale-Version1.1 (ASRS-V1.1) Screener is a subset of the 18-question Adult ADHD Self-Report Scale-Version1.1 (Adult ASRSV1.1) Symptom Checklist.

© New York University and the President and Fellows of Harvard College.

Frequently asked questions

Why do I avoid listening to voicemails?

Voicemails bring unknown requests at unpredictable times, so many people put them off. Transcription and a daily call window help. Avoiding voicemail alone is not a sign of ADHD.

How do I catch up on a pile of missed calls?

Set aside twenty minutes, note every message in one line, delete what no longer matters, reply in writing where you can and make the most urgent calls immediately.

Is it okay to text instead of calling back?

Often, yes. Many people prefer a quick text, and a message can be used to set up a call at a time that suits both of you.

Sources

Source check: 2026-10-28. No medical review has occurred.

Published 2026-10-28. Factual source check: ADHDFalcon editorial team, factual source check, 2026-10-28. No medical review has occurred.